Delivery of Wine purchases and returns
The Shipment of your Burgundy wine purchase - UPS or specialized courier
Purchases of burgundy wine are shipped in wine-specific packaging (double-grooved cartons or polystyrene boxes) and certified for mechanized transport. When the carrier allows it, the most fragile wines (old wines) as well as Grands Crus de Bourgogne are packaged in polystyrene boxes to isolate wine from shocks and temperature changes.
Le Bourguignon trusts UPS as a preferred carrier. Reliability and timeliness make it a reference carrier in France and around the world.
- Delivery and delivery charges for wines - Metropolitan France
The wine delivery fees are offered for all orders from 300 euros TTC of purchase.
The preferred carrier from 1 to 18 bottles is UPS, at home or UPS Point Point (UAP), in 1 to 3 business days. It is also possible to choose Colissimo for a delivery of Burgundy wine at home or Pickup La Poste.
For more than 18 bottles, the merchandise can be delivered at home by specialized carrier chosen by Le Bourguignon. In all cases the choice is made in consultation with the buyer once the order has been made.
Fixed price :
- 8 euros from 1 to 3 bottles with UPS Point Relay UPS Access Point - 10.00 euros home with UPS or Colissimo
- From 10 to 24.90 euros from 4 bottles with UPS or Colissimo, relay point or at home
Upon delivery of the order process, when UPS Point Relay is chosen as carrier, a list of relay points closest to the delivery address is displayed. The buyer then chooses the appropriate UPS Relay Point. The logistics process of delivery can start from this moment.
The buyer will be kept informed throughout the shipping process and will be able to follow the progress of the package on a search engine with the UPS number received by e-mail, or directly on the UPS website: UPS wine delivery tracking
The buyer is notified by email when the package is available at the selected Point Relais. He then has 8 days to receive the package at the Point Relais, after which time the package is returned to the sender. In this case the buyer gives up his order. To receive the parcel again, the buyer will have to pay the return shipping costs to Le Bourguignon as well as the new delivery charges for forwarding.
It is up to the buyer to check the content and conformity of the package at the time of delivery and make reservations if necessary. When the buyer signs the delivery note without reserve, the parcel is deemed delivered in conformity.
Any package received is deemed to be compliant. In the case where the buyer notices a defect, the buyer must refuse in the Relay Point the receipt of the package and request its return to the sender. The return shipping costs are then taken care of by Le Bourguignon. The buyer must also notify Le Bourguignon by email at firstname.lastname@example.org no later than 48 hours after the rejection of the package, indicating its order number and the nature of the defect. In any case the buyer will not be able to demand the refund of the order and the expenses of delivery. A new parcel will be sent back to the buyer as soon as the goods are returned to Le Bourguignon and the defect of the initial parcel will be noticed.
- Delivery delay :
Le Bourguignon undertakes to make every effort to deliver Burgundy wines within 1 to 5 working days in mainland France. Possible delays do not entitle the buyer to cancel the sale, refuse the goods or ask for damages. The delivery period runs from the receipt of the payment of the buyer. The Burgundy is relieved of its obligation to deliver in case of force majeure. Are regarded as case of force majeure the war, the riots, the fires, the strikes, the prohibitions to circulate, the accidents, the earthquakes, the cyclones, the storms, the floods, the embargoes and the impossibility to be stocked.
- Sold out
All wines marked as in stock are deemed available for sale.
In case of out of stock on a product ordered, Le Bourguignon will contact the buyer within 72 hours after the wine order and will offer:-
Replacement with the following vintage or an equivalent or superior product under the same tariff conditions;
- The refund of the unavailable wines or the entirety of the order, at the customer's choice.
- Right to retract
In application of the provisions of Article L.121-16 of the Consumer Code, the buyer has a period of fourteen (14) clear days from the delivery of his order to return to Le Bourguignon , for exchange or refund, in perfect condition, in its original packaging accompanied by the original delivery note. If some Burgundy wines have been started or consumed, they will be deducted from the refund made to the buyer.
The return costs are the responsibility of the buyer and the goods under his responsibility. The choice of carrier is at the free discretion of the buyer however we recommend a secure carrier.
The buyer must inform Le Bourguignon by email at email@example.com of his decision before returning the goods, the chosen carrier and the expected date of delivery to Le Bourguignon.
Return address: Le Bourguignon - 203 rue Pierre Mauroy - 59800 Lille
In the event that the buyer notices an error on the part of Le Bourguignon (difference compared to the order, ...), Le Bourguignon undertakes to reimburse the shipping costs borne by the buyer and to return at his own expense the wines in accordance with the order of the buyer, provided that the wines are returned in good condition and in their original packaging accompanied by the original delivery note.
- Order cancellation
Any request for cancellation of an order must be made before shipping the order to be taken into consideration, as soon as possible and no later than 24 hours after placing an order on the website www.le-bourguignon.
fr. This cancellation must be made by email to firstname.lastname@example.org
- Retention of title
Until the effective and full payment of the amount of the order, Le Bourguignon remains the owner of the wines sold in accordance with the terms of the law n ° 80-336 of May 1st, 1980, relating to the reserve of property. The complete regulation will be worth transfer of property, the buyer becomes responsible for the wines from the departure of the parcel for delivery, the transfer of possession being transfer of risk.